GENERAL TERMS AND CONDITIONS OF L’HÔTEL DU TEMP
RESERVATION AND PAYMENT
All reservations are subject to availability. Customers can book online, by phone, or in person at the reception.
A deposit may be required to guarantee the reservation. Full payment must be made upon arrival, unless otherwise stated.
CANCELLATION AND REFUND
Cancellation policies vary depending on the room type and booking period. Customers will be informed of the cancellation terms at the time of booking.
In case of cancellation within the specified period, cancellation fees may apply. Refunds will be processed according to our policy.
CHECK-IN AND CHECK-OUT
Check-in and check-out times are specified at the time of booking. Additional charges may apply for unauthorized late departures.
CUSTOMER BEHAVIOR
Guests are required to adhere to the establishment’s rules and maintain respectful behavior towards the staff and other guests. L’Hôtel du Temps reserves the right to refuse service to anyone exhibiting inappropriate behavior.
Hotel Responsibility
L’Hôtel du Temps is not responsible for valuables not deposited in the room safe. The hotel cannot be held liable for any loss, theft, or damage to guests’ property.
SERVICES AND FACILITIES
The services and facilities provided are described on the hotel’s website. L’Hôtel du Temps reserves the right to change these services without notice.
WIFI access (paid or free) allowing guests to connect to the internet may be offered in accordance with the Hotel’s Policy. The guest agrees not to use the hotel’s IT resources for reproduction, representation, making available, or communication to the public of works or objects protected by copyright or neighboring rights, such as texts, images, photographs, musical works, audiovisual works, software, and video games, without the permission of the rights holders as required by the French Intellectual Property Code. Failure to comply may result in prosecution for copyright infringement (Article L.335-3 of the Intellectual Property Code), punishable by a fine of up to 300,000 euros and imprisonment for up to three years. The guest is also required to comply with the security policy of the hotel’s internet service provider, including rules regarding the use of security measures to prevent the illegal use of IT resources.
FORCE MAJEURE
L’Hôtel du Temps shall not be held responsible in the event of force majeure, including but not limited to natural disasters, strikes, acts of terrorism, etc.
DISPUTE RESOLUTION TERMS
Amicable Resolution of Disputes
In case of a dispute, both parties agree to seek an amicable resolution before taking any legal action. We encourage guests to contact our customer service to discuss any issues.
WRITTEN NOTIFICATION
All claims or disputes must be submitted in writing to L’Hôtel du Temps or by email to reservations@hotel-du-temps.fr. The full details of the dispute, including relevant dates and circumstances, must be included in the notification.