RESERVATION AND PAYMENT

All reservations are subject to availability. Guests may book online, by telephone, or in person at the reception desk.

A deposit may be required to guarantee the reservation. Full payment must be made upon arrival, unless otherwise stated.

 

CANCELLATION AND REFUND

Cancellation policies vary depending on the room type and the booking period. Guests will be informed of the applicable cancellation conditions at the time of booking.
If cancellation occurs within the specified timeframe, cancellation fees may apply. Refunds will be processed in accordance with our policy.

 

CHECK-IN / CHECK-OUT

Check-in and check-out times are specified at the time of booking. Additional charges may apply in the event of unauthorized late check-out.

 

GUEST CONDUCT

Guests are required to comply with the establishment’s rules and to maintain respectful behavior toward staff and other guests. Hôtel du Temps reserves the right to refuse service to any person in the event of inappropriate conduct.

Hotel Liability

Hôtel du Temps is not responsible for valuables not placed in the room safe. The hotel cannot be held liable for loss, theft, or damage to guests’ personal belongings.

 

SERVICES AND FACILITIES

The services and facilities provided are described on the hotel’s website. Hôtel du Temps reserves the right to modify these services without prior notice.

Wi-Fi access (free or paid) enabling guests to connect to the Internet may be offered in accordance with the hotel’s current policy. Guests agree that the IT resources made available by the hotel shall not be used in any manner for reproduction, representation, making available, or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software, and video games, without authorization from the rights holders where such authorization is required.
Failure to comply with these obligations may expose the guest to liability for copyright infringement, punishable by a fine of up to €300,000 and three years’ imprisonment.

Guests must also comply with the security policy of the hotel’s Internet service provider, including the rules governing the use of security measures implemented to prevent unlawful use of IT resources, and must refrain from any action that may undermine the effectiveness of such measures.

 

FORCE MAJEURE

Hôtel du Temps shall not be held liable in cases of force majeure, including but not limited to natural disasters, strikes, acts of terrorism, etc.

 

AMICABLE SETTLEMENT

In the event of a dispute, the parties agree to seek an amicable solution before initiating any legal proceedings. Guests are encouraged to first contact Hôtel du Temps’ customer service department in order to attempt to resolve the matter.

All claims or disputes must be submitted in writing to Hôtel du Temps or by email to reservation@hoteldutemps.com. The notification must include full details of the dispute, including relevant dates and circumstances.

 

CONSUMER MEDIATION

In accordance with the provisions of the Consumer Code, guests may refer, free of charge, to a consumer mediator for the amicable resolution of any dispute with Hôtel du Temps.

Hôtel du Temps is affiliated with the mediation service of the Association des Médiateurs Européens (AME), located at 197 boulevard Saint-Germain, 75007 Paris.
The designated mediator is Ms. Angela Albert.

Failing prior amicable resolution, guests may submit their case electronically via the following website:
https://www.mediationconso-ame.com/

EUROPEAN ONLINE DISPUTE RESOLUTION (ODR) PLATFORM

In accordance with Article L.616-2 of the Consumer Code, guests are informed of the existence of the European Online Dispute Resolution (ODR) platform, accessible at:
https://ec.europa.eu/consumers/odr

 

RIGHT OF WITHDRAWAL

Pursuant to Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or during a specified period.

Consequently, pursuant to Article L.221-28 of the Consumer Code, guests do not benefit from the right of withdrawal provided for in Article L.221-18 of the Consumer Code, given the nature of the services supplied.

The contract is therefore deemed to be definitively concluded once the guest places the reservation in accordance with these General Terms and Conditions of Sale.

 

GOVERNING JURISDICTION

In the event of a dispute not resolved amicably or through mediation, the consumer guest may bring the matter, at their choice, before one of the courts having territorial jurisdiction under the Code of Civil Procedure, or before the court of the place where the guest resided at the time of contract conclusion or where the harmful event occurred, in accordance with Article R.631-3 of the Consumer Code.

 

AMENDMENT OF THE GENERAL TERMS AND CONDITIONS

Hôtel du Temps reserves the right to amend these General Terms and Conditions at any time. Guests will be informed of any changes via the website or by any other appropriate means.